Professional Services

Our powerful incentive automation software sets us apart, but our experienced staff is what really makes your programs succeed. We know incentives and we know channels. We know what works and what doesn’t. With Merscient you get a variety of Professional Services to help you best achieve your goals.

Participant Support

Our experienced and friendly North America -based customer service staff offers phone, email and fax support to answer participant questions and quickly resolve any issues.

Claim Processing

Following your program’s auditing guidelines, our claims processors quickly and accurately approve complete claims, and communicate with participants whose claims do not meet the requirements to gather additional information.

Program and Promotion Consulting

Tap into our vast knowledge and experience. We guide you through every aspect of developing and implementing successful incentive programs. From strategy to the smallest tasks, we’re here to help you. And we stay with you to analyze performance and adjust strategies in real-time.

Training and Webinars

To get you up and going properly, we always include basic training as part of any client launch. We also offer additional training either on-site or online.

Creative Services

We offer various creative services to supplement and promote your programs including online or print graphic design, email or newsletter creation and distribution, promotional items, debit card design, program welcome kits and more.

Custom Report Development

We realize one-size can’t fit all clients all the time. That’s why adapting and responding quickly has always been our calling card. We think it’s good to be unique, so when you want something special, we’ll make it happen.

Tax Form Issuance

Our job is to make your job easier. That’s why we take care of the tedious administrative tasks for you, like year-end tax forms related to your incentive program. We issue tax forms to your participants, file required government documents and provide the reporting for your records.